FAQs

Account

1. Can I change my password?

Yes, you can reset your password after login in your account, or contact our Customer Service Team to change your password.

 2. Forget the password?

If you have already registered and forgot your password, you can click “forgot your password” to reset your password or you can ask our Customer Service Team for help.

Order/General

1. Why did I not get my order confirmation email or shipping notification email?

Sometimes our emails might be grouped as Ads. You may check your spam folder or trash box to look for the email. Please be sure your email address matches the one on your order. If you still can not find the email, you are free to contact our Customer Service Team to get a new email.

 2. If I want to change my prescription or address, what should I do?

You can send the email to support@zeeglasses.com  within 1~2 business days after you placed you order.We will reply you as soon as possible and send the confirmation to you!

 3. How to get a coupon?

If you’re a new buyer on our website, we will offer a $3 coupon for you. We will periodically offer some discounts by sending promotional emails. Also, you can add our website as favorites to check the latest special offer. In addition, you are very welcome to followourFacebook and Instagram where we have a lot of activities on it.

 4. How can I cancel an order?

If you put in a wrong prescription or something, you can contact us to change the information. And there is no need to cancel it in this condition.

If you want to cancel the order in other cases, you can also directly contact us to cancel it.

Delivery/Shipping

1. Why is there no update of my package?

For the international shipping, it is normal that there might not be timely update of your package and please wait patiently. If there is no update of your order over two weeks, please contact zeeglasses and the Express Company to track your package.

 2. What’s the scope of your delivery?

Our delivery is worldwide. Wherever you want it to be delivered, we can do it for you.

 3. How do I track my order?

a. Click the “Track Order” button on thetop right corner of our website and fill in your order number or shipment number when your glasses have been shipped out.

b. Log in your own account,you can see the status of your order in the order details.

c. Send an email to support@zeeglasses.com (Customer Service Team) or contact our online customer service team if you can’t track your order via the above methods.

 4、How do you handle shipping delays?

Generally speaking, the express is very stable and fast, which would ship to you on time. We kindly remind you to enter your shipping address correctly. Shipping delay occurs for unpredictable reasons, such as weather, custom safety inspection etc.

If your order has no shipping tracking information updated for a long time, please feel free to contact us. Don’t worry please. We will check it for you.

If your order is confirmed to be lost (after ensure that tracking information shows “delivered”, the shipping address is correct, and you have contacted with local courier and got no news). We will remake and redeliver the eyeglasses without charge.

Payments

1. If I didn’t use the coupon in my order, what should I do?

We can refund the coupon amount to your account, if you tell us after placing the order within 24h.

 2. May I have a discount if I do not want the free gifts?

We are afraid not. The free gifts are just our best wishes, and the most important thing is that you are satisfied with our products.

 3. Can you accept eye/vision insurance?

The way you can pay for your order is through PayPal .And PayPal also have Credit/Debit Card payment.